General Terms

Every care has been taken into consideration to create a safe and fun environment. However as with any activity, the risk of accident and injury still exists. If you find this risk unacceptable or are unhappy with the design or state of repair of the equipment or the behaviour of other users, do not allow your child/children to enter. Children are your responsibility.

Rules of Play

Please respect any height restrictions in place. Only 1 person at a time must ride on the slides. No waiting or playing at the bottom of the slides. No climbing up the slides. To avoid injury, slide feet first with elbows tucked in. All rules must be followed in each area. No food or drink is to be taken into the playframes. No chewing gum is permitted. Children must remove shoes before entering the playframes (with the exception of go-kart, Laser arena and climbing wall where shoes must be worn). Socks must be worn at all times by both adults and children. Socks are sold at our reception in case of need. Only food purchased from the diner can be consumed on the premises. No food or drink to be taken in and consumed in the building with the exception of a nut-free birthday cake (pre-booked birthday parties only). No glassware is allowed in the play area. Any accident or injury must be reported to a member of staff. Children who are unwell must not enter the play frames. All children must be supervised whilst using the play area. No children are allowed to be left unattended on the premises, an adult must be present at all times. Children must be accompanied by a responsible adult at all times. Adult entry tickets must be purchased at the time of booking, as well as the children’s ticket. Climbing on the netted walls or play structure is strictly forbidden. Fighting or bullying of any kind will not be tolerated. Guilty parties will be asked to leave if a resolution cannot be reached. No sharp objects may be taken into the play areas. All jewellery, badges and sharp objects must be removed. Glasses that are not worn with a tether and shatterproof lenses should be removed. Anything of value such as mobile phones/jewellery/favourite toy is your responsibility and we recommend removing, keeping safe in a bag or a locker before entering play areas. E-cigarettes and lighters must never be taken into play areas or left on tables. No liability is accepted for any injury, damage, or loss of any items, however caused, whilst using the children’s play area or equipment. Smoking on the premises is strictly prohibited.

We are a CASHLESS site and only accept Debit/Credit card with the exception of American Express. We are a non-refundable business – however we will try our best to offer other solutions ie. If you cannot attend your booking, we can look at rebooking you in for a later date, or can look at crediting your account.

Our rides and events* will be open on intervals and will not be open and available to use for the entirety of your session. Rides are announced when opened and when closed. Each ride will be open at least once during your play session. Please be aware that socks must be worn at all times, trainers or similar shoes are required for using the climbing wall, didi/ electric go karts and in the laser arena. Long sleeve tops and long trousers are also recommended for some of the equipment such as slides to avoid any friction burns.

Please note, although we try to have everything in good working order, we do sometimes have to shut rides for maintenance, therefore, we cannot guarantee everything will be open or available on the day of your visit.

*Any events will be advertised and are more than likely to occur during special occasions such as holidays. If events have not been advertised or announced, this means they are not available at this time.

We don’t knowingly allow any guest to use or visit our venues who: (i) has an unspent criminal conviction; (ii) has an entry on a criminal register (including the sex offenders’ register); (iii) has any record of any order indicating antisocial behaviour, violence, abuse, public disorder, or criminal damage or any other form of antisocial behaviour; (iv) is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003; or (v) is subject to a Risk of Sexual Harm Order or Child Abduction Notice. If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the venue, without refund.

We reserve the right to ask any guests to leave if rules are not followed. In extreme cases, emergency services will be contacted.

Special Needs and requirements

We will make every effort to cater for any special needs that you or your guests may have, although we cannot guarantee to cover all eventualities. Please be sure to discuss these with us as early as possible. Please note that there is an age limit / restriction of 12 years in our play frames (unless you are supervising) and rules of play must be followed by all our guests.

Appropriate footwear and dress wear

Please be aware that socks must be worn at all times, trainers or similar shoes are required for using the climbing wall, didi/ electric go karts and in the laser arena. Long sleeve tops and long trousers are also recommended for some of the equipment such as slides to avoid any friction burns. We reserve the right to ask ANY guests to leave if rules are not followed. In extreme cases, emergency services will be contacted.

First Aid

If you or your child have received first aid from us, you must fill out and sign a form for our records. You have the right to a copy of the form upon request. Big Sky staff are trained in basic First Aid and cannot administer medications. A+E visits are strongly advised if you require a professional medical opinion. In extreme cases, paramedics may be called to the scene.

Party Terms and Conditions

A 50% deposit of the total amount is required to secure your party booking. We can reserve a date without a payment for a maximum of 1 day before making it live for online booking again. We are CASHLESS and only accept Debit/Credit card payment with the exception of American Express. You must pay the final balance no later than 5 days before your party. Failure to do so will incur a late payment fee of £15.00. This may also result in your party being cancelled. Please note, we are closed Tuesdays and Wednesdays during term times and therefore are unable to answer any calls/emails. You should receive a confirmation email upon booking which will allow you to manage your booking online. If you have not received a confirmation email please contact us so we can investigate the cause and rectify the issue.

There is a window to make any changes you like to your booking up to 7 days before the party – this includes changing the number of guests or adding/taking away any extras. You should have access to this on your online account. Changes the week of the party are not guaranteed but we will do everything we can to accommodate you.

Any payments made are non-refundable.

We can accommodate up to two extra children on the day, provided this does not exceed the maximum capacity for your party theme. Standard parties allow a maximum of 30 guests, while Pizza, Football, Splatter, Laser and Ultra Laser parties have a maximum of 20 guests. Numbers above these limits are not guaranteed. Thenumber of children you book for will determine the number of free adult entries you receive. If more adults attend than the number of children, each additional adult will be charged the standard admission price.

If guests bring siblings who are not included in the party booking, they must book and pay for a full-price entry ticket, with chargeable tickets applying from six months old. If these tickets are not pre-booked, entry may be refused due to capacity restrictions. Siblings will not be counted as part of the party numbers and will not have a seat at the party table.

It is the responsibility of the person who made the booking to ensure all guests are aware of these terms. If you are expecting additional adults or siblings, please inform us at the time of booking and also speak with your host on the day of the party. This way we can determine how we charge extra guests. If we are not made aware of these expected extras, you will be liable for any additional charges incurred. Please note that the birthday child must be included in the party numbers and is chargeable.

If fewer children than originally booked arrive on the day, then unfortunately we are unable to offer a refund, however, will look at providing free return vouchers (max 2) and depending on numbers can discuss substituting for other extras. This should be discussed with a member of management at the time of the party. If you have to cancel the party for a genuine reason but give us at least 7 days notice then we will do everything we can to move it to another date. Unfortunately, any payments made are non-refundable.

We do not provide a birthday cake so you are welcome to bring one in. PLEASE  NOTE: WE ARE A NUT-FREE ZONE. IF YOU WISH TO BRING A CAKE, THEN IT MUST BE NUT FREE OR IT WILL BE CONFISCATED TO ENSURE THE SAFETY OF CUSTOMERS AND STAFF WITHIN THE BUILDING. No other food or drink is permitted inside the building. We can provide black bin liners for presents upon request. We can place your birthday cake in the fridge if needed, otherwise your host can help you to display it in your area. Please tell your party host how you would like the birthday cake to be served. We do have spare candles, matches, knives and napkins to wrap pieces of cake to take away. DO NOT BRING A KNIFE INTO THE  BUILDING FOR ANY REASON. We can cater for most dietary requirements but must be made aware of any requirements at least 7 days in advance.

The area will be decorated with a balloon which the birthday child can take home. Extra decorations are allowed with the exception of banners or anything that needs to be stuck/attached to walls. Any large decorative pieces must be approved before the date of the party. Damage to any of our property will be discussed and fixing costs are chargeable. We also forbid party string / party poppers / confetti / sparkling candles / alcoholic beverages or any food/drink with the exception of a nut-free birthday cake/ cupcakes.Themed parties include an activity. If your party includes exclusive use of an area, please be aware this area is only reserved for a maximum of 30 minutes during your party. If there is any confusion over the party schedule, please enquire with us before booking your party.

Please note, although we try to have everything in good working order, we do sometimes have to shut rides for maintenance, therefore, we cannot guarantee everything will be open or available on the day of your party. If this is something that will directly affect your party we will be in contact with you to discuss options. At the end of the party, the host will need to sign all children out with an adult. They will also ask you to complete a feedback form. If you are unhappy with anything please discuss this with a manager on the day. Please bring up any concerns at the time of the party so we can look for a suitable solution. The area must be vacated within 15 minutes of the party ending. Failure to do so may incur an exit fee. No extended time will be allowed unless agreed with management prior to the party date and additional payment has been made.

Private Hire Events

A 50% deposit of the total amount is required to secure your booking. We are CASHLESS and only accept Debit/Credit card payment with the exception of American Express. You must pay the final balance no later than 5 days before your party. Failure to do so will incur a late payment fee of £15.00. This may also result in your party being cancelled. Please note, we are closed Tuesdays and Wednesdays during term times and therefore are unable to answer any calls/emails. You should receive a confirmation email upon booking which will confirm booking details.There will not be access to manage your private booking online, to make any changes please email us or ring our reception. This is a 2 hour event and will only run after we close to the general public. Available Fridays, Saturdays and Sundays only.

Our kitchen will be closed during a private event so food and drink is permitted on site. We strictly forbid anything containing nuts or any alcoholic beverages. If  nuts or alcohol are seen on the premises we will ask you to remove them. The diner can remain open upon request for the sale of hot drinks and confectionery items. DO NOT BRING A KNIFE INTO THE BUILDING FOR ANY REASON.  The maximum capacity for a private event is 150 guests including both children and adults. Exceeding this amount of guests will result in the cancellation of the event if a compromise on numbers cannot be reached. We require a minimum of 8 adults in the building at all times. The party organiser will assume the responsibility of allguests and ensure children are reunited with adults at the end of the event. We ask that guests vacate the premises within 15 minutes of the end time. Failure to do so may lead to exit charges. No extended time will be allowed unless agreed with management prior to the party date and additional payment has been mad.

Decorations may be brought in with the exception of banners or anything that needs to be stuck/attached to walls. Any large decorative pieces must be approved before the date of the party. Damage to any of our property will lead to extra charges and may result in cancellation of the event. We also forbid party string / party poppers / confetti / sparkling candles. Please don’t move tables unless you have spoken to management and this has been agreed.

Please note, although we try to have everything in good working order, we do sometimes have to shut rides for maintenance, therefore, we cannot guarantee everything will be open on the day of your party. If this is something that will directly affect your party we will be in contact with you to discuss options.

We strictly forbid the sale of any products, tickets or promotional offers on the premises. If you are enquiring about a charity event please contact us via email to discuss possibilities.

If you have to cancel the party for a genuine reason but give us at least 7 days notice then we will do everything we can to move it to another date. Unfortunately, any payments made are non-refundable.

Last updated November 2025