PRIVACY POLICY

Introduction

Big Sky knows that you take your privacy very seriously, as do we. We will not misuse, sell, or exploit any information provided to us, and we do everything we possibly can—including maintaining physical, electronic, and managerial procedures—to ensure that your data remains secure. The majority of the information you provide us is for the express purpose of keeping customers safe inside the venue or sending you information of interest about Big Sky if you have signed up for our marketing updates.

Reasons and Legal Grounds for Processing Information

UK GDPR and data protection legislation state six lawful bases for processing personal information. Big Sky stores and processes personal data under the following justifications:

1. Performance of a Contract: Fulfilling financial and contractual obligations for customers, staff, and suppliers.
2. Legal Obligation: Complying with legal, tax, and accounting requirements.
3. Vital Interests: Protecting the safety and well-being of individuals on site.
4. Public Interest & Child Safety: Storing photos, names, dates of birth, and operating CCTV systems to ensure child safety (e.g., verifying that the correct children leave with the correct adults) and to prevent or detect crime.
5. Legitimate Interests: Managing administrative, accounting, billing, audit, statistical analysis, customer surveys, and legal requirements, as well as identifying customer preferences for future interactions.
6. Consent: Informing customers about special offers, news, and upcoming events at Big Sky when explicitly requested.

What Personal Information We Collect

The information collected online or at reception includes:

• Full Name
• Postal Address
• Telephone Number
• Date of Birth (children only)
• Photos / Visual Identification
• Email Address

Except for email addresses, this information is held to ensure customer security and efficient operations. Your email address will only be used to communicate about bookings you have made or to send news and special offers from Big Sky if you have opted in.

Your Legal Rights

Under UK data protection law, you have the following rights regarding your personal data:

1. The right to be informed about our collection and use of personal data.
2. The right of access to the personal data we hold about you.
3. The right to rectification if any personal data we hold is inaccurate or incomplete.
4. The right to erasure (the right to be forgotten). We retain inactive personal data for a maximum of 3 years unless required otherwise by financial or employment law.
5. The right to restrict processing of your personal data.
6. The right to data portability to reuse your data across different services.
7. The right to object to the use of your personal data for specific purposes.
8. Rights regarding automated decision-making and profiling.
   

Data Security & Storage

We take robust precautions to protect your data against loss, misuse, unauthorized access, alteration, or destruction. Big Sky has completed a comprehensive risk assessment of all data handling processes.

• 3rd-Party Digital Infrastructure: We do not store digital personal data on-site. Data is stored securely via trusted third-party platforms:
  • FuseMetrix: Customer database management.
  • Microsoft 365: Document storage, administration, and email services.
  • Deputy: Staff scheduling and communication.
• All third-party providers operate to high security standards with servers hosted in the UK/EU and are strictly restricted from using your data for any independent purposes.
• Data Breach Protocols: In the event of a data breach involving personal identifiers, we will notify affected individuals and inform the Information Commissioner’s Office (ICO) within 72 hours in accordance with statutory guidelines.
  

Cookies & Web Tracking

• Cookies: Small text files placed on your device to enhance browsing functionality (such as remembering recent search queries or booking details). Our cookies do not store personally identifiable data. You can disable or delete cookies via your web browser settings at any time.
• Tracking Pixels: We may use tracking pixels within email updates to confirm delivery, track open rates, and ensure content renders correctly in HTML or plain text.
  

CCTV Surveillance

CCTV operates on our premises for safety, crime prevention, and facility management. Images, video footage, and behavioral observations may be recorded involving staff, visitors, customers, or members of the public within or near the venue.

Accessing & Controlling Your Personal Data

• Marketing Preferences: You can control or restrict how we use your data for direct marketing by using the “unsubscribe” link included at the bottom of our emails or by contacting us directly.
• Data Access Requests: To request a copy of the data we hold about you, or to request changes or deletion, please email us at bigsky@bigsky.co.uk. We respond to all formal requests within 28 days in accordance with ICO guidelines.

Business Transfers

If Big Sky undergoes a business transfer, sale, or structural reorganization, relevant customer data may be transferred to the new controlling entity under the exact terms of this Privacy Policy. You will be notified in advance of any such transfer and given the option to have your data deleted or excluded.

Complaints & Contact Details

If you have any questions, concerns, or complaints about how Big Sky processes your personal data, please reach out to our Data Controller:

Data Controller: Big Sky

Address: 24 Wainman Road, Orton, Peterborough, PE2 7BU

Email: bigsky@bigsky.co.uk

If we are unable to resolve your issue, you have the right to lodge a complaint with the UK supervisory body:

• Information Commissioner’s Office (ICO): www.ico.org.uk